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Privacy Policy

Privacy Policy

Privacy Policy

Cookie Policy

Cookie Policy

  • 1.1. This privacy policy discloses the privacy practices for . BGI recognizes the importance of your privacy and treats personal information provided on Walaa with respect and integrity.
  • 1.2. Walaa is committed to the principles inherent in Oman’s Personal Data Protection Law (PDPL) and, where applicable, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA).
  • 13.1. Cookies are used on Portal in order to make the Services as effective and easy to use as possible. Cookies are tiny files downloaded to your computer, that are essential to the operation of the Portal. PTLCA use cookies for a variety of reasons detailed below. It is recommended that You leave all cookies ON, as they are used to improve your overall Portal experience.
  • 13.2. PTLCA use cookies for the management of the signup process, general administration and provide the functionality to set your preferences. These cookies will usually be deleted when You log out, however in some cases, they may remain afterwards to remember your site preferences.
  • 13.3. The types of cookies on Portal include account-related cookies, login-related cookies, email newsletters related cookies, site preferences cookies and third-party cookies.
  • 13.4. Google Analytics, one of the most widespread and trusted analytics solutions on the web, is used to help PTLCA understand how You use the site and ways in which PTLCA and BGI can improve their experience. These cookies may track things such as how long You spend on the site and the pages that You visit so PTLCA and BGI can continue to produce engaging content.
  • 13.5. PTLCA also use social media buttons and/or plugins on this site that allow You to connect with your social network in various ways. For these to work, social media sites such as Facebook, Twitter, LinkedIn, Instagram and YouTube will set cookies through the social media sites which may be used to enhance your profile on those social media sites or contribute to the data those social media sites hold for various purposes outlined in their respective privacy policies.

2.1 In the Google Chrome browser, the Tools menu contains an option to Clear Browsing Data. You can use this option to delete cookies and other sites and plug-in data, including data stored on your device by the Adobe Flash Player (commonly known as Flash cookies).

Note: Be aware that disabling cookies will affect the functionality of this Portal and many other websites that You visit. Therefore, it is recommended that You do not disable cookies.

  • 3.1 If there is something that You are unsure about or require clarification on, you can contact us through email: < >
  • 4.1. In the Google Chrome browser, the Tools menu contains an option to Clear Browsing Data. You can use this option to delete cookies and other sites and plug-in data, including data stored on your device by the Adobe Flash Player (commonly known as Flash cookies).
  • 4.2. You further warrant that You have all necessary rights, power, and authority to register, list products, make purchases, or otherwise participate in Services on Walaa.
  • 5.1. Please be aware that your access to Walaa may be revoked if You fail to abide by these Terms and Conditions. In such an event, you agree not to re-register on Walaa.
  • 5.2. BGI/PTLCA also reserves the right to disable or terminate a user’s account without notice if there is a period of extended inactivity.
  • 5.3. Users have the right to terminate their account on Walaa at any time.
  • 5.4. Termination of an account does not entitle the User to any refund of fees, commissions, or payments already made.
  • 5.5. If your account is terminated or deactivated, your profile, listings, and all information uploaded by You will be permanently deleted from the platform.
  • 18.1 You agree that You will be responsible for any violation of this Terms and Conditions. You further agree to indemnify and hold PTLCA & BGI and related subsidiaries, affiliates, officers, directors, agents, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your violation of this Terms and Conditions, or any breach of any representation made by You in this Terms and Conditions, or any violation of any law or the rights of a third party that occurs in connection with your use of the Service.
  • 8.1. When You use Walaa, PTLCA collects official information which You provide on the Walaa and information on how You use the Portal, for example by registering to the Portal. This information includes your & your company name, phone number, email address etc
  • 9.1. Walaa accepts online payments for purchases. Debit or credit card details are processed securely by authorized third-party payment gateways.
  • 9.2. Walaa will never store your card details.
  • 9.3. BGI shall not be liable for any fraud, identity theft, or misuse arising from third-party payment transactions.
  • 10.1. This privacy policy applies only to data collected through the Walaa platform and not offline.
  • 11.1. The Portal uses Secure Sockets Layer (SSL) technology, which uses 256-bit encryption. Your private information (credit cards, social security numbers, etc.) will not be stored on Walaa servers.
  • 12.1. The Portal may contain links to other websites. However, once You have used these links to leave the Portal, PTLCA does not have any control over external websites. Therefore, PTLCA cannot be responsible for the protection and privacy of any information, which You provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
  • 12.2. If You use a debit or credit card to place payment via the Portal, your details will be passed on to the credit card processor(s), authorized by PTLCA, who is a third party to delivery of Service, and who will receive your debit or credit card details for transaction.
  • 13.1. BGI acknowledges your right to obtain confirmation of whether or not data concerning You is being processed, where, and for what purpose.
  • 13.2. To exercise this right, contact the Data Protection Officer (DPO) at:
  • 14.1. Vendors, Buyers, and Users shall not utilize, disclose, or share any data or information belonging to any User, Vendor, or Buyer that contains confidential or proprietary details, or that infringes upon their legal rights.
  • 14.2. Access to such data is strictly limited to entities expressly authorized by the rightful owner.
  • 14.3. Walaa fully adheres to the provisions of Oman’s Personal Data Protection Law (PDPL) and the General Data Protection Regulation (GDPR) in all data processing activities. In line with Oman’s Royal Decree No. 6/2022, any unauthorized action that contravenes these data protection laws shall be deemed a breach of these Terms and Conditions.
  • Additionally, we maintain compliance with other applicable international data protection regulations, including the California Consumer Privacy Act (CCPA), thereby ensuring global standards of privacy, security, and confidentiality.
  • 15.1. Recognizing the “Right to Erasure,” You may request the deletion of your Walaa account and personal data, cessation of further dissemination, and withdrawal from third-party processing where data is no longer relevant or consent has been withdrawn.
  • 15.2. Requests may be sent to: . Walaa reserves the right to balance such requests against legal and compliance obligations.
  • 16.1. Walaa integrates privacy safeguards and data protection measures into its platform operations from design through to ongoing lifecycle management.
  • 17.1. BGI has appointed a Data Protection Officer (DPO) to monitor internal compliance, inform and advise on data protection obligations, and act as a contact point for Users and authorities. Contact:
  • 18.1. Walaa is a digital marketplace platform. BGI or PTLCA does not manufacture, produce, or own the goods or services listed on Walaa. All Vendors are independent entities and not employees, partners, or joint venture partners with BGI/PTLCA.
  • 18.2. BGI/PTLCA shall have no liability in regard to any products, services, warranties, or transactions facilitated through Walaa.
  • 19.1. Walaa is a digital marketplace platform. BGI or PTLCA does not manufacture, produce, or own the goods or services listed on Walaa. All Vendors are independent entities and not employees, partners, or joint venture partners with BGI/PTLCA.
  • 19.2. BGI/PTLCA shall have no liability in regard to any products, services, warranties, or transactions facilitated through Walaa.
  • 20.1. Each User hereby releases, acquits, and discharges BGI and PTLCA from any and all liabilities, claims, demands, actions, or causes of action arising from or during use of Services on Walaa, including monetary damages or personal injury sustained as a result of any transaction.
  • 20.2. The sole recourse available to a User shall be to discontinue use of Walaa.
  • 21.1. These Terms and Conditions and the respective rights and obligations of the parties shall be governed by and construed in accordance with the laws of the Sultanate of Oman.
  • 21.2. Any dispute arising between the User and BGI/PTLCA will first be settled amicably. If settlement is not possible, the matter will be referred to arbitration under Omani law.
  • 21.3. Unless expressly waived by BGI/PTLCA, the exclusive jurisdiction for any claim or action arising from these Terms shall be within the Sultanate of Oman.
  • 22.1. BGI & PTLCA reserve the right to amend the policies related to Walaa and its Services at any time. Such amendments will be notified through the Walaa Portal.
  • 23.1. By using the Walaa Portal and Services, you unconditionally consent to these Terms and Conditions.
  • 24.1. If there are any questions regarding the Terms and Conditions of Walaa, you may contact the Walaa Team using the details below:

Privacy Protection

Privacy Protection

  • At Walaa, we prioritize the safety of all Vendors, Customers, and Users. Phishing attacks are fraudulent attempts to obtain sensitive information by impersonating trusted entities. We strongly urge all visitors, clients, and stakeholders to remain cautious of phishing attacks—malicious attempts by cybercriminals to steal sensitive information by impersonating trusted entities.
  • 13.1. Cookies are used on Portal in order to make the Services as effective and easy to use as possible. Cookies are tiny files downloaded to your computer, that are essential to the operation of the Portal. PTLCA use cookies for a variety of reasons detailed below. It is recommended that You leave all cookies ON, as they are used to improve your overall Portal experience.
  • 13.2. PTLCA use cookies for the management of the signup process, general administration and provide the functionality to set your preferences. These cookies will usually be deleted when You log out, however in some cases, they may remain afterwards to remember your site preferences.
  • 13.3. The types of cookies on Portal include account-related cookies, login-related cookies, email newsletters related cookies, site preferences cookies and third-party cookies.
  • 13.4. Google Analytics, one of the most widespread and trusted analytics solutions on the web, is used to help PTLCA understand how You use the site and ways in which PTLCA and BGI can improve their experience. These cookies may track things such as how long You spend on the site and the pages that You visit so PTLCA and BGI can continue to produce engaging content.
  • 13.5. PTLCA also use social media buttons and/or plugins on this site that allow You to connect with your social network in various ways. For these to work, social media sites such as Facebook, Twitter, LinkedIn, Instagram and YouTube will set cookies through the social media sites which may be used to enhance your profile on those social media sites or contribute to the data those social media sites hold for various purposes outlined in their respective privacy policies.

Phishing attacks typically involve fraudulent emails, websites, or messages designed to deceive individuals into revealing confidential details such as login credentials, financial information, or personal data. Common phishing tactics include:

Fake Emails and Messages: Attackers send fraudulent emails pretending to be from Walaa, urging Users to verify accounts or update sensitive details.

Spoofed Websites: Fraudulent sites that imitate official Walaa pages to trick Users into entering login credentials.

Malware and Attachments: Malicious links or files embedded in emails that can compromise security when accessed.

  • To protect yourself, stay alert for Unsolicited emails requesting personal, financial, or company-related information.
  • Warnings like “Your account will be suspended!” are common phishing tactics to create panic and prompt quick action.
  • Look out for emails from addresses that mimic our domain, e.g., support@walaa1.com instead of support@walaa.om.
  • Be cautious of websites without security certificates. Always ensure the URL begins with https:// before entering any login details.
  • Walaa will never ask you to log in via a random link in an email. Only log in directly through the official portal.
  • As the Implementers and Operational Entity of Walaa, BGI ensures that all communications originate only from official domains and verified sources. Walaa will never request sensitive information via unsolicited emails, messages, or phone calls. If you receive a suspicious message claiming to be from Walaa:
  • Do notrespond or click on any links. Verify the sender by directly contacting our official support team Report phishing attempts to our Portal Adminat +(968) …..
  • Use strong, unique passwords and enable multi-factor authentication for your Walaa Account.
  • Change your password once a Month.
  • Keep your devices and security software up to date.
  • Always verify URLs before clicking and ensure websites use HTTPS.
  • Be cautious of unexpected requests for sensitive data related to your Walaa Portal access.
  • DO NOT click on unknown links or attachments
  • DO NOT share passwords or financial information via email
  • Verify before acting – contact the company using official sources
  • Check the sender’s email – look for subtle changes
  • If you encounter a suspicious email or message that may be a phishing attempt:
  • In Gmail/Outlook: Use the built-in “Report Phishing” option to flag the message directly to your email provider.
  • To Your IT or Security Team: Forward the email to your organization’s cybersecurity or IT department for investigation.
  • To Authorities: Report the incident to your local cybersecurity agency or national cybercrime reporting center.
  • To the Company Being Impersonated: If the phishing attempt is imitating a legitimate organization, report it via their official “Report Phishing” page or email.
  • If you suspect a phishing attempt by misusing the Walaa brand or impersonating the Portal Admin, report it immediately to our security team at / . 
  • If you suspect a phishing attempt by misusing the Walaa brand or impersonating the Portal Admin, report it immediately to our security team at / . 
  • Your vigilance helps us strengthen cybersecurity and protect the Walaa Stakeholders. 

Privacy Policy

  • 1.1. This privacy policy discloses the privacy practices for RABT, BGI recognizes the importance of your privacy and treats personal information plor: rovided on Walaa with respect and integrity.
  • 1.2.Walaa is committed to the principles inherent in Oman’s Personal Data Protection Law (PDPL) and, where applicable, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA).

Breach Notification

  • 2.1.Walaa and the allied systems used to provide Service are highly secure, and PTLCA maintains and performs regular audits to ensure Data Security.

Right to Access

  • 3.1. BGI acknowledges your right to obtain confirmation of whether or not data concerning You is being processed, where, and for what purpose.

  • 3.2. To exercise this right, contact the Data Protection Officer (DPO) at: walaasupport@rabt.om

Right to Confidentiality

  • 4.1.Vendors, Buyers, and Users shall not utilize, disclose, or share any data or information belonging to any User, Vendor, or Buyer that contains confidential or proprietary details, or that infringes upon their legal rights.
  • 4.2.Access to such data is strictly limited to entities expressly authorized by the rightful owner.
  • 4.3. Walaa fully adheres to the provisions of Oman’s Personal Data Protection Law (PDPL) and the General Data Protection Regulation (GDPR) in all data processing activities. In line with Oman’s Royal Decree No. 6/2022, any unauthorized action that contravenes these data protection laws shall be deemed a breach of these Terms and Conditions.
  • Additionally, we maintain compliance with other applicable international data protection regulations, including the California Consumer Privacy Act (CCPA), thereby ensuring global standards of privacy, security, and confidentiality.

Right to be Forgotten

  • 5.1.Recognizing the “Right to Erasure,” You may request the deletion of your Walaa account and personal data, cessation of further dissemination, and withdrawal from third-party processing where data is no longer relevant or consent has been withdrawn.
  • 5.2. Requests may be sent to: walaasupport@rabt.com Walaa reserves the right to balance such requests against legal and compliance obligations.

Privacy by Design

  • 6.1. Walaa integrates privacy safeguards and data protection measures into its platform operations from design through to ongoing lifecycle management.

Data Protection Officer

  • 7.1. BGI has appointed a Data Protection Officer (DPO) to monitor internal compliance, inform and advise on data protection obligations, and act as a contact point for users and authorities. Contact: walaasupport@rabt.om

Collection Using this Platform

  • 8.1. When You use Walaa, PTLCA collects official information which You provide on the Walaa and information on how You use the Portal, for example by registering to the Portal. This information includes your & your company name, phone number, email address etc

Online Payment

  • 9.1. Walaa accepts online payments for purchases. Debit or credit card details are processed securely by authorized third-party payment gateways.
  • 9.2. Walaa will never store your card details.
  • 9.3.BGI shall not be liable for any fraud, identity theft, or misuse arising from third-party payment transactions.

Online Privacy Policy Only

  • 10.1.This privacy policy applies only to data collected through the Walaa platform and not offline.

Security

  • 11.1. The Portal uses Secure Sockets Layer (SSL) technology, which uses 256-bit encryption. Your private information (credit cards, social security numbers, etc.) will not be stored on Walaa servers.

Third-Party Links

  • 12.1. The Portal may contain links to other websites. However, once You have used these links to leave the Portal, PTLCA does not have any control over external websites. Therefore, PTLCA cannot be responsible for the protection and privacy of any information, which You provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
  • 12.2. If You use a debit or credit card to place payment via the Portal, your details will be passed on to the credit card processor(s), authorized by PTLCA, who is a third party to delivery of Service, and who will receive your debit or credit card details for transaction.

Cookie Policy

  • 13.1.Cookies are used on Portal in order to make the Services as effective and easy to use as possible. Cookies are tiny files downloaded to your computer, that are essential to the operation of the Portal. PTLCA use cookies for a variety of reasons detailed below. It is recommended that You leave all cookies ON, as they are used to improve your overall Portal experience.
  • 13.2. PTLCA use cookies for the management of the signup process, general administration and provide the functionality to set your preferences. These cookies will usually be deleted when You log out, however in some cases, they may remain afterwards to remember your site preferences.
  • 13.3. The types of cookies on Portal include account-related cookies, login-related cookies, email newsletters related cookies, site preferences cookies and third-party cookies.
  • 13.4. Google Analytics, one of the most widespread and trusted analytics solutions on the web, is used to help PTLCA understand how You use the site and ways in which PTLCA and BGI can improve their experience. These cookies may track things such as how long You spend on the site and the pages that You visit so PTLCA and BGI can continue to produce engaging content.
  • 13.5. PTLCA also use social media buttons and/or plugins on this site that allow You to connect with your social network in various ways. For these to work, social media sites such as Facebook, Twitter, LinkedIn, Instagram and YouTube will set cookies through the social media sites which may be used to enhance your profile on those social media sites or contribute to the data those social media sites hold for various purposes outlined in their respective privacy policies.

Managing Cookies

  • 14.1. You can manage cookies by adjusting the settings on your browser (see your browser Help on how to do this). Some browsers limit or delete cookies, so You may want to review your cookie settings and ads settings. In some browsers, you can set up rules to manage cookies on a site-by-site basis, giving You more fine-grained control over your privacy. What this means is that You can disallow cookies from all sites except those that You trust.
  • 14.2. In the Google Chrome browser, the Tools menu contains an option to Clear Browsing Data. You can use this option to delete cookies and other sites and plug-in data, including data stored on your device by the Adobe Flash Player (commonly known as Flash cookies).
  • Note: Be aware that disabling cookies will affect the functionality of this Portal and many other websites that You visit. Therefore, it is recommended that You do not disable cookies.

More Information

  • 15.1. If there is something that you are unsure about or require clarification on, you can contact us through email: walaasupport@rabt.om

Representation and Warranties

  • 16.1. You represent and warrant to PTLCA/ BGI that all information provided during registration on Walaa and while using its Services (whether as a Vendor, Buyer, or User) is correct, current, and accurate.
  • 16.2.You further warrant that You have all necessary rights, power, and authority to register, list products, make purchases, or otherwise participate in Services on Walaa.

Termination of Account

  • 17.1. Please be aware that your access to Walaa may be revoked if You fail to abide by these Terms and Conditions. In such an event, you agree not to re-register on Walaa.
  • 17.2. BGI/PTLCA also reserves the right to disable or terminate a user’s account without notice if there is a period of extended inactivity.
  • 17.3.Users have the right to terminate their account on Walaa at any time.
  • 17.4. Termination of an account does not entitle the User to any refund of fees, commissions, or payments already made.
  • 17.5. If your account is terminated or deactivated, your profile, listings, and all information uploaded by You will be permanently deleted from the platform.

Damages & Indemnificaion

  • 18.1 You agree that You will be responsible for any violation of this Terms and Conditions. You further agree to indemnify and hold PTLCA & BGI and related subsidiaries, affiliates, officers, directors, agents, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your violation of this Terms and Conditions, or any breach of any representation made by You in this Terms and Conditions, or any violation of any law or the rights of a third party that occurs in connection with your use of the Service.

Disclaimer of Liability

  • 19.1. Walaa is a digital marketplace platform. BGI or PTLCA does not manufacture, produce, or own the goods or services listed on Walaa. All Vendors are independent entities and not employees, partners, or joint venture partners with BGI/PTLCA.
  • 19.2. BGI/PTLCA shall have no liability in regard to any products, services, warranties, or transactions facilitated through Walaa.

General Release

  • 20.1. Each User hereby releases, acquits, and discharges BGI and PTLCA from any and all liabilities, claims, demands, actions, or causes of action arising from or during use of Services on Walaa, including monetary damages or personal injury sustained as a result of any transaction.
  • 20.2. The sole recourse available to a User shall be to discontinue use of Walaa.

Governing Law

  • 21.1.These Terms and Conditions and the respective rights and obligations of the parties shall be governed by and construed in accordance with the laws of the Sultanate of Oman.
  • 21.2. Any dispute arising between the User and BGI/PTLCA will first be settled amicably. If settlement is not possible, the matter will be referred to arbitration under Omani law.
  • 21.3. Unless expressly waived by BGI/PTLCA, the exclusive jurisdiction for any claim or action arising from these Terms shall be within the Sultanate of Oman.

Policy Revision

  • 22.1. BGI & PTLCA reserve the right to amend the policies related to Walaa and its Services at any time. Such amendments will be notified through the Walaa Portal.

Your Consent

  • 23.1. By using the Walaa Portal and Services, you unconditionally consent to these Terms and Conditions.

Contact Us

  • 24.1. If there are any questions regarding the Terms and Conditions of Walaa, you may contact the Walaa Team using the details below:

Phishing Attack Disclaimer

At Walaa, we prioritize the safety of all Vendors, Customers, and Users. Phishing attacks are fraudulent attempts to obtain sensitive information by impersonating trusted entities. We strongly urge all visitors, clients, and stakeholders to remain cautious of phishing attacks—malicious attempts by cybercriminals to steal sensitive information by impersonating trusted entities.

How Phishing Works?

  • Phishing attacks typically involve fraudulent emails, websites, or messages designed to deceive individuals into revealing confidential details such as login credentials, financial information, or personal data. Common phishing tactics include:
  • Fake Emails and Messages: Attackers send fraudulent emails pretending to be from Walaa, urging Users to verify accounts or update sensitive details.
  • Spoofed Websites: Fraudulent sites that imitate official Walaa pages to trick Users into entering login credentials.
  • Malware and Attachments: Malicious links or files embedded in emails that can compromise security when accessed.

How to Identify Phishing Attempts?

  • To protect yourself, stay alert for Unsolicited emails requesting personal, financial, or company-related information.
  • Emails with poor grammar, spelling errors, or urgent demands for immediate action.
  • Warnings like “Your account will be suspended!” are common phishing tactics to create panic and prompt quick action.
  • Look out for emails from addresses that mimic our domain, e.g., support@walaa1.com instead of support@walaa.om.
  • Phishing emails often include links that don’t match the official domain. Always hover over links to preview the real URL.
  • Be cautious of websites without security certificates. Always ensure the URL begins with https:// before entering any login details.
  • Walaa will never ask you to log in via a random link in an email. Only log in directly through the official portal.
  • Emails claiming you’ve “won a prize”, lottery winnings, or unusual job offers are almost always scams.
  • Do not download files from untrusted sources, especially file types like .exe, .zip, or .scr that may contain malware.

How Walaa Ensures Your Security?

  • As the Implementers and Operational Entity of Walaa, BGI ensures that all communications originate only from official domains and verified sources. Walaa will never request sensitive information via unsolicited emails, messages, or phone calls. If you receive a suspicious message claiming to be from Walaa:
  • Do not respond or click on any links.

  • Verify the sender by directly contacting our official support team: walaasupport@rabt.om

  • Report phishing attempts to our Portal Admin at +(968) 2416 6177

Steps to Protect Yourself:

  • Use strong, unique passwords and enable multi-factor authentication for your Walaa Account.
  • Change your password once a Month.
  • Keep your devices and security software up to date.
  • Always verify URLs before clicking and ensure websites use HTTPS.
  • Be cautious of unexpected requests for sensitive data related to your Walaa Portal access.
  • DO NOT click on unknown links or attachments
  • Verify before acting – contact the company using official sources
  • Check the sender’s email – look for subtle changes

Reporting Phishing Incidents

  • If you encounter a suspicious email or message that may be a phishing attempt:
  • In Gmail/Outlook: Use the built-in “Report Phishing” option to flag the message directly to your email provider.
  • To Your IT or Security Team: Forward the email to your organization’s cybersecurity or IT department for investigation.
  • To Authorities: Report the incident to your local cybersecurity agency or national cybercrime reporting center.
  • To the Company Being Impersonated: If the phishing attempt is imitating a legitimate organization, report it via their official “Report Phishing” page or email.

  • If you suspect a phishing attempt by misusing the Walaa brand or impersonating the Portal Admin, report it immediately to our security team at walaasupport@rabt.om / +(968) 2416 6177 . Your vigilance helps us strengthen cybersecurity and protect the Walaa Stakeholders.